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LEVITATE COFFEE LTD PRIVACY POLICY

Came into effect: 13/09/2021

Last revised: 13/09/2021

Governing Law: New Zealand

General

Your use of the Levitate Coffee website, including mobile and all other media is subject to our Terms & Conditions and this Privacy Policy and all applicable laws. By using the Levitate Coffee website you agree to be bound by these Terms & Conditions. This Privacy Policy is intended to set out the way in which Levitate Coffee Ltd collect, hold, disclose, use and protect The Customer’s personal information.

Please note, in this document “we” and “our” is defined as “Levitate Coffee Limited”. Also, when stated “you”, “your”, “customers” & “the user” is defined as “The Customer”. The “website” stated in our Terms & Conditions and Privacy Policy is the website of Levitate Coffee. Please find our website link here: https://levitatecoffee.co.nz/. References to “website” also include web services and all media managed by Levitate Coffee.

Revisions

We recommend that you read the Privacy Policy and Terms & Conditions each time you visit our website. Revisions to this policy may occur occasionally that may have an effect on you. If necessary, we may contact you directly via email, but generally updates will be on our website. However, if we feel it is necessary, we may contact you via email or by post if email is unavailable.

Terms and Conditions of Use

Please find our Terms & Conditions of Use by following this link: https://levitatecoffee.co.nz/terms-and-conditions. Alternatively, The Levitate Coffee Cart has a hardcopy onsite. 

Information Collected and Why

We use your information for a variety of purposes including, but not limited to, the following; We collect personal information from you necessary for us to process your order, process a refund, register you an account for the online shop, to determine how many visitors to our website, to prevent fraud, comply with any legal obligations or information required by law and to comply & assist with the government and health authorities with Covid-19 contact tracing requirements. Where possible we will give you the option to interact with us anonymously. 

Information collected about you; name, contact information may include phone number and email, location, IP address, computer or network, interactions with us, orders, billing and purchase information.  We may collect your personal information in order to; make amendments to our services so our customers have the best experience possible, fulfilling prizes from competitions, conducting market research and keeping you informed about any website changes as well as products and services. 

Besides our staff, we may share this information, if necessary, with a third party in order to take actions connected to a purpose for collection. Providing some information is optional. If you choose not to enter your contact details when ordering over the phone or online, we will be unable to provide you with certain services. We keep your information safe by storing it in encrypted files and only allowing certain staff members access to it. We keep your information for two years at which point we securely destroy it by securely erasing all digital files.

You may update your Levitate Shop Account details at any time. You can do this by signing into your account and clicking on the edit button. You have the right to ask for a copy of any personal information we hold about you, and to ask for it to be corrected if you think it is wrong. If you’d like to ask for a copy of your information, or to have it corrected, please contact us at vicky@levitatecoffee.co.nz.

How your information is collected

We collect your information in various ways, these include, but are not limited to, when you; give google reviews, visit our website, register to order products online, order/purchase products online/phone/in person at mobile sites, use an eVoucher and submit any feedback or queries. Please be aware that your information is collected if you interact or follow any social media of Levitate Coffee eg “like” or partake in competitions on our Facebook Page or Instagram. 

Correspondence via Email/Unsubscribing

To stop receiving any email correspondence from us, like great deals and other information, simply click the unsubscribe link at the bottom of the email.

Social Media

By visiting our website, creating an account, purchasing products, placing orders or providing us with your personal information, you agree to your personal information to be collected, held, used and disclosed as per our Privacy Policy and Terms & Conditions of Use. 

Levitate Coffee’s website may be accessible through or contain connections to areas where you may be able to publicly post information, communicate with others, review products and submit media content. 

Before posting in these areas, please read our Terms & Conditions and Privacy Policy. All of the information you post may be accessible to anyone with internet access and any information you include in your posting may be read, collected and used by others. User submissions like hosting, sharing and/or publishing written works, photos, audio files, videos or other communications submitted by you through the website or social media managed by Levitate Coffee become the property of Levitate Coffee. We do not guarantee any confidentiality with any submissions. You agree that Levitate Coffee may publish your name and submissions on our website, social media, advertising, printed material or in any other media items. Levitate Coffee reserves the right to remove content and submissions without prior notice.

Third Party Information

This Privacy Policy and Terms & Conditions of Use apply to all users of Levitate Coffee’s Website. Levitate Coffee’s website may include information or links to Third Party websites. Please be aware that by accepting these Terms & Conditions you agree Levitate Coffee has no liability for any use of your information from these Third Party websites. Before disclosing any personal information, we recommend that you read and accept the Third Party websites Privacy and Terms & Conditions. Levitate Coffee will share your information between themselves and with other third parties for the purpose for which the information was collected or for other reasons including, but not limited to; to meet the purpose for which it was submitted e.g. payment processing at Paypal or Covid-19 Contact Tracing for government and health authorities. Please see our section “Covid-19 Requirements” for more details.  

Our gateway providers for payments are Verifone, Stripe or Paypal. If you use a Credit Card to place an order via our online shop or mobile site, your details will be passed on to our credit card processor who will receive and process your credit card details for those orders. Verifone is a secure internet payment gateway. See https://www.verifone.com/en/nz/gateways for more details.  

If you use Stripe to place an order via our website your details will be received by Stripe in order to process the order. For more information on Stripe's Privacy Statement follow this link: https://stripe.com/nz/privacy. For Apple Pay's Privacy Statement follow this link: https://www.apple.com/legal/applepayments/privacy-notice/. For  Google Pay's Privacy Statement follow this link: https://payments.google.com/payments/apis-secure/u/0/get_legal_document?ldo=0&ldt=privacynotice&ldl=en-GB.

If you use PayPal to place an order via our website your details will be received by PayPal in order to process the order. For more information on Paypal's Privacy Statement follow this link: https://www.paypal.com/nz/webapps/mpp/ua/privacy-full. For Paypal's legal agreements follow this link: https://www.paypal.com/nz/webapps/mpp/ua/legalhub-full.

If you place an order online and express interest in third party offers, products or services, we may provide and share your information with the providers of those third party offers so they can contact you directly regarding advertising and marketing. Levitate Coffee will not be held liable for any damages caused by Third Parties. 

Website /Cookies

Levitate Coffee gives its permission for you to access its website in agreement with this Privacy Policy and our Terms & Conditions of Use  provided you comply with the Terms & Conditions and you use the website for its intended purpose of goods and services e.g. contacting us, shopping or deciding what is for lunch at Levitate Coffee and not use it for seeking other users information. We use cookies on our website. Cookies are like a packet of data containing for instance a username and password. Cookies are used to identify your computer as you use a computer network. Mostly, they are used for convenience, like not having to type in your username and password every time you want to order with us. It is the users choice to enable cookies, however if you have cookies disabled you have not be able to access parts of our website. Please note, you can clear your cookies history from your computer or mobile device if you want to, simply go to your browser settings.

We cannot guarantee the Levitate Coffee website or online shop will be error-free or virus-free. You agree that you will not hold Levitate Coffee liable for any claim, loss, expense, or harm suffered by you or your devices as a result of using the website, online ordering and reserves the right to alter the agreed price if an incorrect price was caused by a software fault, error or malicious attack.

Payment Details/Refunds/eVouchers

All pricing of products are in New Zealand Dollars. All payments must be made using New Zealand Dollars. When purchasing on-site (face-to-face) we can accept Cash and Eftpos/Credit Card/Paywave. Please note we do not store any credit card details in face-to-face purchasing. Please be aware of Shopping Online Consumer Protection. For more information follow this link: https://www.consumerprotection.govt.nz/general-help/ways-to-buy-and-pay/online-shopping/. Online shop orders can be paid using Paypal, Apple Pay, Google Pay, Credit Card or eVoucher. Your credit card details are required to process payment on our online shop but the full details are not saved once the order is processed. The details for credit cards we do hold are; Name on the card, expiry date and some digits but not all e.g. 123456******7891.

Levitate Coffee strives to achieve the Consumer Guarantees Act New Zealand requirements. We want our customers to be happy. We may refund you. If required we may ask you bank details to process a refund. This will be done via email or by post if email is not available. For more information on Consumer Guarantees Act NZ you can follow this link: https://www.consumerprotection.govt.nz/general-help/consumer-laws/consumer-guarantees-act/.  

eVouchers are available for purchase from our online shop. eVouchers are like a digital gift card that can only be used once at our online shop via our website and are not redeemable for cash or transferable. eVouchers have an expiry date of 1 year. However, if you have an eVoucher and Levitate Coffee is no longer in business, you will need to apply for a refund at vicky@levitatecoffee.co.nz. To use an eVoucher, simply enter the code from the eVoucher at checkout. Levitate Coffee reserves the right, in its sole discretion, to cancel any eVoucher code, or refuse to honour any eVoucher code (including after it has been redeemed by the customer), if Levitate Coffee suspects that the eVoucher code has been fraudulently generated and/or circulated without Levitate Coffees authorisation. 

If you create an account with our online shop you may have the ability to save your preferred payment method. Levitate Coffee do not hold these personal account details, they are held by our payment gateway provider, Verifone. Please refer to our section “Third Party Disclosure of your Information'' for more information about this provider. 

SuperGold Card Members

As a SuperGold Cardholder Member, please be aware of the SuperGold Privacy Policy and Terms & Conditions of Use. Please find the link to SuperGold Privacy Policy here:  https://supergold.govt.nz/about_supergold/privacy. Please find the link to SuperGold Terms & Conditions here:  https://supergold.govt.nz/about_supergold/terms_of_service.

Online Ordering Account

You may provide your personal information, through Levitate Coffee’s online shop, via the website, to register an account. When your account is registered you will be able to save information like orders and payment details for a more efficient and easy ordering experience. If you do register an account with our online shop you may be sent special discounts available only to registered account holders. If you no longer want to have a registered account, please let us know and unsubscribe from our mailing list. For more information on how to unsubscribe, refer to our section “Correspondence Via Email/Unsubscribe”. To find out more about how we manage your personal information refer to section “Information collected”.

You are responsible for the confidentiality of your personal details, password and payment details. You acknowledge that when you access the website or login as a registered account holder, you may remain logged in to the website even after closing the internet browser (unless you log-out prior to leaving the website or erase your cookie data). If you sign into your registered account on a shared/public computer and do not sign out, someone else who uses the computer after you may be able to access your Levitate Coffee account. We recommend that you log out of all services when you have finished using a shared/public computer. 

Account Termination

If you no longer want or need your Levitate Coffee Account you may delete it by signing into your account and removing your details. If you have trouble with this please let us know.

Feedback/Complaints

If you are not satisfied with our response to your complaint or think we have breached the New Zealand privacy laws, you may send your complaint to The Office of Privacy Commission via their website www.privacy.org.nz.

Covid-19 Requirements

We are required to collect the personal information of customers who visit Levitate Coffee on-site in accordance with the relevant laws. Your personal information will be handled in accordance with this document.  By accepting our  Terms & Conditions you agree Levitate Coffee has no liability for any use of your information from this Third Party agency, The New Zealand Government. You can visit their website for the Covid-19 Privacy Policy here: https://covid19.govt.nz/about-this-site/privacy/. You can visit their website for the Covid-19 Terms & Conditions here: https://covid19.govt.nz/about-this-site/terms-of-use/. 

Accept Privacy Policy and Terms & Conditions of Use/If do not accept

By viewing and using our website, including mobile, you agree that; you are either more than 18 years of age, or possess legal parental or guardian consent, and are fully able and competent to enter into our Terms & Conditions and that you comply with our Privacy Policy and Terms & Conditions of Use. Levitate Coffee reserves the right to refuse service, terminate your access to the website or online shop ordering, remove or edit any content or cancel your order/s in its sole discretion and without prior notice to you.

You do not have to give us your personal details. However, if you do not accept these terms, please note you may not be able to use our services and/or we may not be able to complete any services for you. If you do not agree with our Terms & Conditions and Privacy Policy, please do not provide your personal information or interact with our website/other media.

Contact Us

If you have any queries regarding this Privacy Policy, please contact Levitate Coffee in writing to: vicky@levitatecoffee.co.nz, alternatively by post to: Vicky Gallon at 86 Victoria Street, Carterton, 5713, New Zealand.